Return Policy of the Sale of Finished Jewelry, Crafts & Goods: If you are not happy with your purchase of Finished Jewelry and Crafts there is a Five (5) Day Money Back Guarantee. There is a twenty five percent (25%) restocking fee* and shipping charges are non-refundable. We must be contacted by E-Mail, USPS or Phone within five (5) days of you receiving the Jewelry if you are dissatisfied with your purchase to receive an RMA (Return Merchandise Authorization) number. The RMA number must be shown clearly on the outside of the package. The item(s) must be received back by us within fifteen (15) days of your having received the item(s) according to the delivery confirmation receipt. It is probably fastest to Email Me to get approval before mailing back merchandise. No item(s) maybe returned with out prior approval of Carol's Beads, Beads and Baubles. All of our products are hand-made and original and we cannot be responsible for slight variations in colorations in the stones used. On sale, Custom and Special Orders are non-refundable. Earrings are only refundable at 50% of the purchase price. All item(s) must be returned in new condition in the same shipping container in which you received your item(s) or an equivalent shipping container. Item(s) must be as well padded and protected as you received them. They must be shipped via a traceable deliver service such as USPS Delivery Confirmation, UPS or FedEx. The item(s) must be insured or you wave all rights to the refund depending on the condition we receive the returns goods which we determine at our sole discretion. Bead loss, tarnish, fading or other marring is not covered under the Guarantee. If there is a problem with the item damaged from shipment, we must be contacted within 24 hours of you receiving your shipment if shipment was insured otherwise we are not responsible. Failure to follow the above procedure will result in the package being returned to you as we received it and no refund or exchange will be given. Carolsbeads.com Returns: Order number 53 Kurtz Road Schwenksville, PA 19473